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Sendoso meets expectations but gift card policies make it less appealing
October 05, 2022

Sendoso meets expectations but gift card policies make it less appealing

Karilla Dyer | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sendoso

We use Sendoso for customer engagement and advocacy. Whenever a customer participates in our advocacy program and redeems points for rewards, that is fulfilled through Sendoso. We also send customers swag and gifts as a thank you when they participate in projects with us like provided product feedback, testimonials, or case studies.
  • The gift and swag options are good
  • Setting up a send int he interface is easy
  • Automated email updates about the send are valuable
  • Their gift card policy. A gift card should not be considered a successful send unless it is redeemed. It is ridiculous that opening an email is defined as a gift card being redeemed.
  • The interface isn't super intuitive. It's easy to set up a send but I find the overall look and feel of the platform to be a bit clunky and unpleasant to work in.
  • Improved service in more regions outside North America.
  • Salesforce integration
  • Swag ordering
  • Sendoso Direct catalogue
Reachdesk does not have the same gift card policy as Sendoso. They do not make you pay for gift cards that are not redeemed even if the email is opened. I find this to be a significant leg up over Sendoso because this policy seems unfair and creates a lot of waste in our budget.

Do you think Sendoso delivers good value for the price?

Not sure

Are you happy with Sendoso's feature set?

Yes

Did Sendoso live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sendoso go as expected?

I wasn't involved with the implementation phase

Would you buy Sendoso again?

No

Sendoso was well suited to quickly send new customer welcome gifts, thank you gifts, and gift cards. However, be wary that a gift card is considered redeemed if the customer clicks on the email even if they don't use it. You could lose a lot of money purchasing and sending gift cards no one uses.

Using Sendoso

20 - Customer Marketing
Account-based Marketing
3 - Project managers
Marketers
  • Customer Advocacy
  • Account-based Marketing
  • Employee Engagement
I am unhappy with the gift card policy.