Item: Sendoso
Rating: 8
Author: Janet Wood

Overall Satisfaction with Sendoso

Use Cases and Deployment Scope

We use Sendoso across our sales, marketing, and CS organizations. I help facilitate our marketing use case. The platform has been huge in helping out teams consolidate swag and gift sending to customers and prospects. It's great because it also helps our teams be less wasteful. Any left over swag can be inventoried and used by other teams OR can be saved for a future project. It's also enabled international gifting, making that much easier for our team. We use Sendoso as part of our customer marketing, HubSpot communities, solutions marketing, partner program, case study, and customer reference programs, and more.

Pros and Cons

Pros

Enabling international gifting -- particularly gift cards.
Local gifting -- the new Square integration allows us to give gifts local to the receiver's area.
Custom gift bundles. I love working with their send curation team.

Cons

Reporting could be more intuitive and integrate better with existing tools.
Some of the admin UI could be more intuitive, particularly allocating funds to individuals. I'd love to be able to do it from the funds management AND the team management view vs. just one place.

Most Important Features

Team organization.
Gift-card sending.
Integration with HubSpot.

Return on Investment

The platform has enabled us to run coordinated sending plays for sales and CS teams.
Consolidating marketing sending into one vendor.

Alternatives Considered

Alyce

We selected Sendoso because of the integrations they had with HubSpot, Amazon, Square, and more. And their ability to meet the needs of multiple teams in our organizations.

Key Insights

Do you think Sendoso delivers good value for the price?

Yes

Are you happy with Sendoso's feature set?

Yes

Did Sendoso live up to sales and marketing promises?

Yes

Did implementation of Sendoso go as expected?

I wasn't involved with the implementation phase

Would you buy Sendoso again?

Yes

Other Software Used

HubSpot CRM, Canva, Looker

Likelihood to Recommend

Sendoso is really well suited for custom swag bundles, international gift card sending, and US/EMEA-based physical sending. They are currently working to increase international physical gift options, which is great -- because it is lacking in some regions.

Comments

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Sendoso has been great at meeting multiple different use cases for our team