Service Now--at your service
December 21, 2020
Service Now--at your service
Score 7 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ServiceNow IT Service Management
We use ServiceNow IT Service Management for change, asset, incident, and problem management. It’s used by the IT department though we have started implementing it for others like HR. The main problem it helps with is incident management--reporting a ticket via chat, email or call is easy. It also helps us organize changes and understand impacts. We use the asset inventory for management and have it tied into the purchase order process.
- Incident management
- Change processes
- Purchase order tracking
- Asset management
- Better incident management
- Changes are discussed and evaluated
- Purchase orders are streamlined
Do you think ServiceNow IT Service Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Service Management's feature set?
Yes
Did ServiceNow IT Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow IT Service Management go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow IT Service Management again?
Yes