Item: Constant Contact Lead Gen & CRM
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use SharpSpring daily to handle our incoming leads and contacts coming from various sources, manage and monitor our sales pipeline, automate workflows triggered by various actions taken across our marketing stack, create custom forms and landing pages, manage and maintain our email subscriber list, and deploy email marketing campaigns on a monthly basis. Where the software really shines is its immense flexibility. We have many layers within our client/customer journey and the software allows us to keep our brand experience present throughout those touchpoints.

Pros and Cons

Email subscriber management is flexible and powerful.
Marketing Automation is easy to design and implement across multiple channels.
Sales Pipeline Forecasting/Management is visual and effective.
Flexible CRM tools help us keep our brand promise.
Real humans behind the great text, email, phone support channels.

Having more customizable UI options (icons, folders, lists, etc.).

Return on Investment

The software has afforded us too many efficiencies to list.
To take full advantage, we have had to learn the value of UX design through the proper process and journey mapping (not a bad thing at all).

Alternatives Considered

HubSpot CRM and Acoustic Campaign (formerly IBM Watson Campaign Automation)

The platform is much more flexible. SharpSpring's client/support team is one of the best I have encountered. As a platform user, you are kept in the loop as if you are a part of their internal team. This level of transparency is something you won't find elsewhere. It's the type of customer service that feels like your questions can turn into solutions by simply chatting with one of their team. When you read that it is an All-in-One Marketing Platform, it completely lives up to that claim.

Key Insights

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

Yes

Did implementation of Constant Contact Lead Gen & CRM go as expected?

Yes

Would you buy Constant Contact Lead Gen & CRM again?

Yes

Other Software Used

Google Ads (formerly AdWords), Asana, Slack, Google Workspace (formerly G Suite), Zoom, Facebook for Business, WordPress

Likelihood to Recommend

SharpSpring has a ton of sophistication behind a simple user interface. You can use it in several different ways to achieve actionable and measurable results. From lead generation to social listening, the platform will accommodate the most demanding businesses. If you have customers interacting with your brand at different stages of their journey.

A Legit Workhorse - All-in-one Marketing Platform With Top-Notch Service

Overall Satisfaction with SharpSpring from Constant Contact