TrustRadius
Shoretel is made for all business models, big and small!
https://www.trustradius.com/voipMiCloud Connect (formerly ShoreTel)Unspecified7.7105101
Erik Ross profile photo
February 01, 2018

Shoretel is made for all business models, big and small!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version

Onsite

Overall Satisfaction with ShoreTel

It was a successful implementation from the start, no failures. There were no departments without services for anytime past the estimated time of install completion.
It is being utilized across the whole organization. The system makes it easy to be contacted and opens up voicemail access with the ability to "sign in" to your phone from any Shoretel handset in our organization. The paging system works better (and is cheaper than the installation of) on ceiling speaker systems by utilizing the phones. Instant Message feature is useful for interoffice communications and takes a load off of the e-mail server as well.
  • Instant Messaging system built into the ShoreTel Communicator that installs on the desktop, allows you to see call history, dial out, listen to voicemails, send IMs - all without added stress on Exchange Server.
  • The handsets are intuitive for use, with plenty of programmable features.
  • Server set up is simple, intuitive and easy to maintain over time.
  • Over 6 years we had two issues that were resolved through ShoreTel's adding ability, the company is highly responsive to suggestions and critiques. At this time there are noticeable shortfalls in the tech or the software.
  • After the initial cost of setup, the maintenance is minimal and cost-efficient, this product has been one of the highlights of our department
Much more user friendly/intuitive, better software experience and does not have the multitude of hardware failures that we experienced under Avaya's product.
The few times we have needed technical support the wait time has been less than 15 minutes on the phone and before the end of the day for all [on site issues].
I have seen this system in very small businesses (<10 personnel) and in ours which is roughly 150 employees, and I have heard from colleagues about much larger enterprises that utilize the same software and hardware with no issues or regrets.

MiCloud Connect (formerly ShoreTel) Feature Ratings

Multi-level Interactive Voice Response (IVR)
10
User templates
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Video conferencing
10
Audio conferencing
10