Shoretel is made for all business models, big and small!https://www.trustradius.com/voipMiCloud Connect (formerly ShoreTel)Unspecified7.71051012018-02-01T22:48:01.909Z
February 01, 2018
Shoretel is made for all business models, big and small!
Score 10 out of 101
Overall Satisfaction with ShoreTel
It was a successful implementation from the start, no failures. There were no departments without services for anytime past the estimated time of install completion.
It is being utilized across the whole organization. The system makes it easy to be contacted and opens up voicemail access with the ability to "sign in" to your phone from any Shoretel handset in our organization. The paging system works better (and is cheaper than the installation of) on ceiling speaker systems by utilizing the phones. Instant Message feature is useful for interoffice communications and takes a load off of the e-mail server as well.
- Instant Messaging system built into the ShoreTel Communicator that installs on the desktop, allows you to see call history, dial out, listen to voicemails, send IMs - all without added stress on Exchange Server.
- The handsets are intuitive for use, with plenty of programmable features.
- Server set up is simple, intuitive and easy to maintain over time.
- Over 6 years we had two issues that were resolved through ShoreTel's adding ability, the company is highly responsive to suggestions and critiques. At this time there are noticeable shortfalls in the tech or the software.
- After the initial cost of setup, the maintenance is minimal and cost-efficient, this product has been one of the highlights of our department
The few times we have needed technical support the wait time has been less than 15 minutes on the phone and before the end of the day for all [on site issues].