Skype for Business
August 30, 2019

Skype for Business

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business (formerly Lync)

Skype is used by the whole campus. It's fantastic because it allows easy communication between departments, and, even better, collaboration, between multiple parties. Many people can be added into a call, very easily, so there's no need for fancy speaker equipment to have a conference call. Everyone can just sit at their own desks in their own offices. The status symbols (away, busy, be right back, available), are instrumental in everyday activities. The status symbols and chat-feature are my favorite.

Pros

  • Chat
  • Status symbols (available, away, busy)
  • Syncs to my Outlook calendar and away messages
  • Ability to search for people
  • Profiles/pictures

Cons

  • Dialing out is sometimes amiss, the phone will automatically try an internal extension unless I dial 1.
  • Not being able to block numbers on my own. I need IT's help.
  • Easy communication
  • Easy access to information
It's an easy and intuitive program. There isn't anything complicated about it. It's even easy to transfer phone calls.
I have never needed to reach out to support Skype for Business. So I can't rate this question. It's an easy and intuitive program to use. I have never had an issue with Skype, before, and if I did, our internal IT department would be the first line of defense.
N/A
When you're juggling multiple tasks, the chat feature is super convenient. I can have as many windows open and conversations going as needed. It's also very easy to add individuals to chats that have already started.
The status icon is instrumental in locating individuals throughout my building. If your icon is away, I know you are not in your office, so I can save the trip. I have multiple meetings a day, and when my Skype icons sync to them it lets people know to not disturb me. Plus, the "do not disturb" status is fantastic because it sends all calls to voicemail.

Skype for Business / Lync (discontinued) Feature Ratings

10.0
High quality audio
10
High quality video
Not Rated
Low bandwidth requirements
Not Rated
Mobile support
Not Rated
10.0
Desktop sharing
10
Whiteboards
Not Rated
10.0
Calendar integration
10
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
Not Rated
Live chat
Not Rated
Audience polling
Not Rated
Q&A
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Comments

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