Good and flexible tool
Anonymous | TrustRadius Reviewer
March 18, 2020

Good and flexible tool

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Skype for Business (formerly Lync)

Skype for Business is being used across the whole organization and it solves many of our communication issues. Email is helpful however the timing that we receive responses is not so efficient. especially when a quick and short response is needed. Skype is there to help us first by letting us know if the individual or individuals we are trying to contact are available and we get quick responses from them. Also, the call function and screen sharing ability helps us during meetings or even with explaining issues to employees who are unfamiliar with some of our systems it allows us to help them navigate the issue.
  • Fluid and uninterrupted messages.
  • Good call quality.
  • Video quality.
  • Login issues.
  • Differentiation in group conversations.
  • Search function for other users.
  • Helped minimize wait time for communication.
  • Reduced the number of applications we need for different tasks.
  • Increase the awareness of each employees availability.
Microsoft Teams is available and is used in our company however some of the functions promised by teams are not exactly what they promised or is not what we thought or we expecting once they rolled it out. Lyncs has all the kinks worked out and fulfills the purpose it was meant for.

Do you think Skype for Business (formerly Lync) delivers good value for the price?

Yes

Are you happy with Skype for Business (formerly Lync)'s feature set?

Yes

Did Skype for Business (formerly Lync) live up to sales and marketing promises?

Yes

Did implementation of Skype for Business (formerly Lync) go as expected?

Yes

Would you buy Skype for Business (formerly Lync) again?

Yes

Skype for Business is very useful for getting direct contact and immediate answers from other users. From time to time you may be waiting for days on a simple answer that you sent via email, however, you can get it directly with Skype. Also, it lets you know when someone is away or busy during meetings or even presenting. Also, it is useful in sharing your screen if necessary to help someone who is unfamiliar with a particular system some times when looking for users it has its drawbacks because a ton of unnecessary users may appear.

Skype for Business Feature Ratings

High quality audio
10
High quality video
10
Low bandwidth requirements
9
Desktop sharing
9
Calendar integration
9
Meeting initiation
9
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
9
Live chat
9
Audience polling
Not Rated
Q&A
Not Rated