Skype for Business Review
August 13, 2020

Skype for Business Review

Layon Domiciano | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business (formerly Lync)

Skype for Business is the most used tool in communication at my company. We used it for instant messages and calls, but now we are using it more frequently in our meetings that were previously held in person. Currently, we have most people working from home and this requires a higher level of structure to have stable communications, allowing the work to continue to happen in the right way. As I work with civil engineering within a chemical industry, there are many decisions that must be made both technical and safety, which require that many people are involved in monitoring the works.

Pros

  • Video and voice connections
  • Mobile application
  • Outlook integration
  • Call redirection to cell phones

Cons

  • The synchronization of the conversation history on mobile and computer
  • Communication
  • Integration between mobile and computer
  • Outlook integration
Among all the ones I used, the ones with the best experience were: Google Meet, Zoom, Whereby, Messenger. These are great programs but in an informal context. I believe that for companies, Skype is differentiated precisely because it is a specific application for both security and settings, giving you a better experience on all platforms.
As every team has strengths and weaknesses, I believe that every team can improve on points such as speed, practicality, communication. I haven't had many occurrences for which I needed Skype support, but the ones I did have were well attended to and got resolved.

Do you think Skype for Business / Lync (discontinued) delivers good value for the price?

Yes

Are you happy with Skype for Business / Lync (discontinued)'s feature set?

Yes

Did Skype for Business / Lync (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype for Business / Lync (discontinued) go as expected?

Yes

Would you buy Skype for Business / Lync (discontinued) again?

Yes

Skype is highly recommended for companies that want to provide good communication to their employees in a quick and practical way. It is essential for those looking to maintain mobile communication when the same experience is achieved on both computers. It may not be appropriate for companies that do not want to invest (spend) money and prefer something for free. For this, there are several applications on the market, but they may not offer the same integration with computer/cell phone/Outlook.

Skype for Business / Lync (discontinued) Feature Ratings

9.0
High quality audio
10
High quality video
10
Low bandwidth requirements
8
Mobile support
8
9.0
Desktop sharing
10
Whiteboards
8
7.8
Calendar integration
8
Meeting initiation
9
Integrates with social media
7
Record meetings / events
8
Slideshows
7
9.0
Live chat
10
Audience polling
9
Q&A
8
10.0
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Comments

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