Item: Skype for Business / Lync (discontinued)
Rating: 8
Author: Akhilesh Arya

Overall Satisfaction with Skype for Business (formerly Lync)

Use Cases and Deployment Scope

We are using Skype for Business in our organization for business majorly for secure internet calls. Most of the Professors are doing their research work and for that they have to be in touch with the researchers from around the globe. We are also using it to communicate with our development team who is working on the deployment and regular maintenance of the software we are using on the campus. Accept that during this pandemic time we are using it for interview purpose.

Pros and Cons

Pros

Safe and secure Internet calls
It is integrated with office 365
Mobile UI is relatively simple and easy to use

Cons

File sharing and VOIP requires really good bandwidth
Definitely needs improvements in conference calls quality

Return on Investment

So we are using it for some tasks where this tool performs really well so yes the ROI is positive for our organization

Alternatives Considered

Cisco Webex Calling

Better audio video quality then webex when it comes to one on one calling.

Key Insights

Do you think Skype for Business / Lync (discontinued) delivers good value for the price?

Yes

Are you happy with Skype for Business / Lync (discontinued)'s feature set?

Yes

Did Skype for Business / Lync (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Skype for Business / Lync (discontinued) go as expected?

Yes

Would you buy Skype for Business / Lync (discontinued) again?

Yes

Other Software Used

Google Hangouts Meet

Likelihood to Recommend

It is a reliable tool for internet calls and one on one discussions, even if you want to take a conference call with few people it works fine. Not recommended for the live class and conferences have more number of people.

Skype for Business / Lync (discontinued) Feature Ratings

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Skype for Business Review