Great comms product
May 19, 2021

Great comms product

Adam Jackson FGCLP MAHRI | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business (formerly Lync)

Skype for Business (formerly Lync) is currently being used throughout all departments in the entire organization. It is used as the front end communications application, whether it be for internal calls, external calls, message bank, or instant messages. It is also used for video conferencing, which has been especially useful during lockdowns and times that staff have had to work from home.

Pros

  • Strong VOIP capabilities
  • Address book
  • Video conferencing

Cons

  • Obviously relies on an internet connection
  • Some settings are not very intuitive when needing to change them
  • Ensured that staff are able to communicate with each other at all times
  • Instant messages sent to offline staff are sent as emails
  • Some staff abuse the "away" and "do not disturb" settings to avoid phone calls

Do you think Skype for Business / Lync (discontinued) delivers good value for the price?

Not sure

Are you happy with Skype for Business / Lync (discontinued)'s feature set?

Yes

Did Skype for Business / Lync (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype for Business / Lync (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Skype for Business / Lync (discontinued) again?

Yes

Skype for Business does the job it is designed for adequately and admirably. Our organization uses it to ensure all staff are able to contact each other via their work phone numbers, no matter whether they are working in the office, at home, or somewhere else entirely. To this end, it is very effective.

Skype for Business / Lync (discontinued) Feature Ratings

7.5
High quality audio
8
High quality video
6
Low bandwidth requirements
8
Mobile support
8
10.0
Desktop sharing
10
7.8
Calendar integration
10
Meeting initiation
8
Record meetings / events
8
Slideshows
5
Online Events Collaboration ()
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Confidential attendee list
Not Rated
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Comments

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