Slack brings our users back to an experience similar to Google Talk but better.
December 08, 2015

Slack brings our users back to an experience similar to Google Talk but better.

Dallin Cotterell | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

For us, we started using Slack after the Google Talk windows app was no longer supported or available. We tried to use Google Hangouts but were hugely disappointed. We are in a small office environment of less than 20 employees all in one location so our instant messaging needs may be different than others.
  • Direct 1:1 instant messaging.
  • Small group instant messaging.
  • Topic (hashtag) conversations about a particular item.
  • The mobile app and notifications are nice and well supported.
  • I may be unique in that I would like to be able to enable notification for all activity, rather than just mentions or direct messages.
  • The windows app can be a little slow sometimes when searching for an individual I want to direct message.
  • We are experiencing quicker collaboration within our office between coworkers.
  • Employees are quickly able to recall the most recent conversations surrounding a topic or channel.
Originally, and for the prior 5 years, we had been using Google Talk. Once Google started trying to move everyone over to Google Hangouts, the experience went down. Google Hangouts was a train wreck from the beginning with Google forcing users to use the Chrome app. For our users, it was best to have an app that automatically opened and logged in on computer login and remained in the toolbar. Slack was finally able to do that.
Because the service can be used for free, it can be easy to use on a trial or a controlled group basis. The channel discussions (hashtags or topics) make it nice for organizations to allow the users to keep all the discussions on a particular topic in one area.

Slack Feature Ratings

Workflow Automation
Not Rated
Mobile Access
Video files
Audio files
Document collaboration
Access control
Advanced security features
Device sync