Slack is a great product with a great mobile app
April 13, 2018

Slack is a great product with a great mobile app

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack is used in most departments in our company. We switched from using Skype to Slack around two years ago and I wouldn't go back. The mobile app is incredibly convenient when I am away from my desk. It helps keep everyone in communication when necessary.

Pros

  • The mobile app is incredible. It is very easy to use and modify your notifications. When using other mobile messaging services, I never had this much control.
  • Being able to switch between multiple channels in a second or two is incredibly helpful. I have multiple internal channels as well as a few external channels and everything is very easy to access whenever I need it.
  • The app is very non invasive. When I don't want to see my chat window, I am able to hide it but still see all pertinent notifications and pick up right where I left off.

Cons

  • My one complaint about Slack is that the free version doesn't offer more storage space for old conversations. I wish I was able to pick and choose which conversations counted towards the limit of messages stored with the free service.
  • The ROI for us with Slack has been great. Communication is easier than ever and we haven't paid a dime for the service yet.
  • The only negative impact is not being able to search through older conversations past a certain point because we use the free version.
Slack is a far superior product. Skype did not have enough features and the mobile app was garbage comparatively. Sametime was one of the worst messaging services I have used. Notifications were incredibly inconsistent.
Slack is a much more accessible chat app than anything I've used before (Skype, IBM Sametime, Gchat). It has a ton of customization features and the mobile app is fantastic. It is incredibly easy to use while you are on your phone. The free version may not be the best for larger companies that need to be able to see old conversations.

Slack Feature Ratings

Mobile Access
10
Search
9
Chat
10
Notifications
10
Discussions
8
Surveys
9
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
10
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
Not Rated
Versioning
10
Video files
10
Audio files
10
Document collaboration
9
Access control
9
Advanced security features
10
Integrates with Google Drive
10
Device sync
10

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