Slack - The ultimate IM Software
October 16, 2018
Slack - The ultimate IM Software
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Slack
We use Slack as a way to communicate between our 4 offices. All departments use and new staff are trained on it. The option to have separate channels makes it really easy to find updates by department or team or by office.
- Channels - We really like having specific channels by office and one that includes all employees. This is great for when specific events are happening or if an employee fields a call from another office and needs to look for another employee to field it too. Communication has really increased with these options
- Fun - The option to add gifs makes it fun to IM people. Also being able to add emojis adds another level of fun. We can "vote" on posts with our "reactions". It makes it much easier to understand people's tone when you have someone adding a fun gif at the end of a message.
- Notifications - The various options of getting notified on messages really is handy. You have it where you can do pop ups or someone can @ you in a message and a subthread comes up. Also the option for notifications to come to your phone is great for offsite employees.
- It took me a while to figure out how to share a screen. The call button wasn't very obvious to me that I had to click that before I could share a screen.
- Positive - The rate of communication increases. You can tell if someone is available or not. This can be the difference between fielding a call to get a customer's invoice paid right then and there, or having to waiting another day or two and speak to them about invoice questions.