Item: Slack
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Slack is used by one business unit in our organisation. That business unit is responsible for providing engineering services to different clients. Slack is used for internal communication in our project. Slack provides some great features like private and public channels, where team members can communicate. We can say that Slack provides all required features to avoid communication gap between team members.

Pros and Cons

Private and public channels, direct message.
We can integrate few useful apps like Polly, Outlook Calendar, etc.
We can pin important messages in channels.
We can star the important message in direct message chats.
We can send piece of code in well formatted manner.

We can not share message to public channel from direct messages.
Some UI improvements are required, the old UI was great but the new version which was updated recently needs some UI improvements.
In text snippet, auto suggestion can be introduced for popular programming language.

Return on Investment

It has reduced communication gap between team members, so productivity of team has been increased.
Application downtime has been reduced now as responsible teams get alerts on Slack and immediately take action.
During lockdown, this app is really helpful to manage teams remotely.

Alternatives Considered

We are using Teams as well but for channels and direct messages Slack is better than any other application I have used. Some time we face issue in screen sharing and that time we switch to Teams. But overall all the features which are required on daily basis are present in the Slack.

Support Rating

Their documentation is good. We can easily learn about any newly launched feature using that. In past, I went through the documentation to integrate Slack with few monitoring application like AppOptics and documentation was well described to easily set up the things.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Microsoft Teams, IntelliJ IDEA, Sublime Text

Likelihood to Recommend

Slack is really helpful when we need to discuss anything with team members. We can ping them or can Audio/Video call as well. This provides screen sharing feature as well. In channels we can tag right person for any relevant task, I personally like that feature. But still some improvements are required like we cannot schedule future calls here although we can integrate Outlook calendar plugin, the second one is, in screen sharing we cannot pass controls access to other person like Teams or GoToMeeting.

Slack Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Slack... One-stop solution for business communication

Overall Satisfaction with Slack