Enthusiastic proponent of Slack!
Updated May 04, 2022

Enthusiastic proponent of Slack!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Slack is our central means of internal communication across all verticals of our business. We use Slack for individual messaging, group messaging for internal teams, themed channels for all interested participants, and company wide announcements. It provides a quick way to ask questions, provide updates, and stay informed about business initiatives when email and calling are not quick enough or appropriate.
  • Easy to understand organization of threads, messages, and groups
  • Customized preferences for sound notifications
  • Thread function allows separate conversations to be grouped in large group chats
  • Wish there was a central location to view all public channels. "Browse channels" is not comprehensive.
  • Wish drafts would save for longer, they often disappear after a few minutes
  • Had some issues uploading a photo without it distorting the proportions
  • Thread function so that messages involving a certain topic aren't lost in the larger chat
  • Tagging function so as to alert co-workers without having to send a separate, private message
  • Customized status function
  • Increased transparency from upper management
  • Streamlined communication across all teams
  • Improved employee culture and unity
Slack has expanded functions and much better connection. Slack is heavily customizable whereas 3CX and Google Chat are standard across the board. To my knowledge 3CX and Google Chat do not have the thread function, expanded reactions function, group channels vs group messages, profile photos/titles for users, or customized viewing preferences.

Do you think Slack delivers good value for the price?

Not sure

Are you happy with Slack's feature set?


Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?


Great for both in office and remote environments as a supplement to internal email. Whereas email communication can be slow and crowded, Slack allows for quick communication that is well organized. Great for corporate, internal communication that can also be utilized for outsourcing operations. For long and detailed announcements, especially ones involving legal implications, Slack should not be utilized over email.

Slack Feature Ratings

Mobile Access
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Device sync
Not Rated