Item: Slack
Rating: 10
Author: Mrunal Deshmukh

Use Cases and Deployment Scope

I mainly use Slack as my note-taking platform. Also, our organization uses Slack as an internal communication platform to share thoughts, files, and updates with specific individuals and/or groups of people. We're a fully remote team with each member at a different location, Slack really helps us to stay connected and updated with daily ongoing activities. This is much better than email as it is easy to read and update a Slack thread about a particular topic and also helps in having responses real quick.

Pros and Cons

Organized way of having conversations and sub conversations through Slack thread
helps in setting reminder notifications and multiple communication types: voice/text messages, huddle calls/can set custom calls, huge set of stickers, etc
staying connected and updated with the team/org based in different time-zone/location

Drafts do not always remain saved when switching between messages.
it is hard to get back to a post if you are part of multiple channels
I wonder if there is something which notifies me after people reads my messages

Most Important Features

staying connected and updated with the team/org based in different time-zone/location
Organized way of having conversations and sub conversations through Slack thread
helps in setting reminder notifications

Return on Investment

Despite of having remote work culture, it has helped our org to stay connected as a team
helped to maintain written record of conversations
Easy and friendly collaborations

Alternatives Considered

Microsoft Teams and Skype

Teams and Skype have very limited features as compared to Slack. I would prefer Slack any day over them as it is well suited for both internal as well as external communication.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Other Software Used

Amazon Chime, Zoom, LinkedIn Sales Navigator for Gmail

Likelihood to Recommend

Slack is well suited for group messaging and having a shared workspace. It is useful to have a written record of conversations.
The only scenario where it is less suited is I feel when one requires to be notified immediately that his message is read by the other person instead of waiting for that other person's acknowledgement.

Must-have for a remote work culture!

Overall Satisfaction with Slack