Best Office Communication Tool
October 03, 2022

Best Office Communication Tool

Anubhav Goyal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

1. Office day-to-day communication --> find it more useful and trackable than emails. 2. Work-life balance --> certain features like snooze, setting work hours, updating current status helps ensure that work life balance is maintained. 3. On-boarding of new members --> since all conversations are stored, it makes it easier for new joiners to get context of things that happened in the organization before they joined.

Pros

  • Schedule messages --> In order to promote work-life balance, we can schedule messages such that they reach the recipient's inbox during the office hours
  • Entire conversation --> A new joiner to a channel has access to all the previous conversation, making it easy for Knowledge Transfer
  • Snooze notification option --> This is really helpful so that individuals don't get disturbed during the off-time or when they are in meetings/doing some important work

Cons

  • Ability to add images/videos in line and not as attachments --> makes it easier to make messages more engaging
  • Slack daily use report --> help users know how much time is spent on slack daily (digital/screen fatigue)
  • New reactions :D
  • Channels - different groups for different teams, purposes
  • Huddle - easily and quickly get on an audio call and share screen to discuss
  • Schedule message - send messages wrt recipients working hours
  • Higher employee productivity
  • Quicker context setting
Slack is more easy to set up and get used and has added functionalities as compared to the other two.

Added functionalities of scheduling messages, huddle.

The Google Chat interface and platform wasn't as intuitive as Slack

The pricing was in favour of Slack over the options we considered - MS Team and Google Chat

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

1. Well suited for office communication --> messages, voice call, video calls, screen share with annotate makes it the go-to-office tool.
2. You want to respect employee's personal space --> Office communication should not interfere with personal life. With Slack it's easy to do so as your WhatsApp is free from office communications, task and other things.
3. New joiner onboarding --> new joiners can go through previous communication. Makes it easy for knowledge transfer

Slack Feature Ratings

Task Management
10
Gantt Charts
8
Scheduling
10
Workflow Automation
10
Mobile Access
10
Search
10
Visual planning tools
7
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
10
Integrates with GoToMeeting
10
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
Not Rated
Versioning
10
Video files
10
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
10
Integrates with Google Drive
10
Device sync
10

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