A True Game-Changer
October 21, 2025

A True Game-Changer

Allie Wickam | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

Allie of All Trades uses Slack for both internal and client communication. Slack helps replace multiple emails and texts with organized, real-time communication. We love that it can help us stay organized between clients, add special emojis, and integrate with different tools we already use. Slack makes our business better.

Pros

  • We love having multiple channels to organize different clients.
  • We love integrating Slack with fun things like being able to add Gifs.
  • We love that Slack offers real time communication via chat and huddle.

Cons

  • One challenge we deal with is how quickly messages disappear on the free plan, particularly when handling larger projects.
  • We struggle with searching certain items in the menu and wish the filters worked better.
  • Threads are not very user friendly and often times get clunky. I wish that they were more user friendly.
  • Slack has reduced email clutter and streamlined communication between internal team and clients.
  • Slack has allowed for faster feedback allowing for projects to keep moving in a timely fashion.
I've used Slack for over 10 years now, and it has always felt very user-friendly. It's easy to set up channels and find things. The integrations are easy to set up as well. The main reason why this rating is an 8 rather than a 10 is the learning curve around threads and notifications.
I haven't used other tools that work similarly to Slack.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

As a service-based business, Slack helps us separate clients and projects to keep communication focused and things easy to find.

Where Slack tends to fall short is in storage and messages that are left after 90 days. This can be difficult when working on big projects that take a longer time to complete.

Slack Feature Ratings

Project Management
7.0
Task Management
7
Scheduling
Not Rated
Workflow Automation
9
Mobile Access
Not Rated
Search
5
Visual planning tools
Not Rated
Communication
10.0
Chat
10
Notifications
10
Discussions
10
Surveys
Not Rated
Internal knowledgebase
Not Rated
File Sharing & Management
8.0
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
8
Access control
Not Rated
Advanced security features
Not Rated
Device sync
Not Rated

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