Splashtop saved me when I was stuck out of the country.
Updated April 08, 2025

Splashtop saved me when I was stuck out of the country.

Tom Fitzgerald | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

I have about 500 clients that use my software (POS) across the USA. I do support for the software by remotely connecting (Splashtop SOS) to the Clients PC and do training, maintenance, support, debugging, etc. My clients like the security of knowing that I can ONLY access their pc with their interaction. I also access my Business server which houses EVERYTHING about my business, I do this with the unattended access tool. Normally I am networked to my Business server, but occasionally, when traveling, I need remote access. Recently, I was traveling to Portugal for a short time but was denied access back into the USA because I tested positive for Covid. Luckily I had remote access to my Business server, so I was able to continue working throughout the isolation period. Basically, Splashtop's unattended access tool saved me 10 days of work I would have missed. Thanks, Splashtop.

Pros

  • Great Remote support (SOS)
  • Secure unattended access tool, I don't worry about open RDP ports
  • Ability to customize the sos client tool.

Cons

  • The SOS client customization is a little backward, I think, because it asks the customer if they trust me, the guy who customized the tool. My client knows and trusts me, they never heard of Splashtop, so the question confuses them.
  • I used RDP in the past and was getting port scanned and attempted breaches all the time. This does not require an open port so the security is tighter.
Haven't needed support from Splashtop.
I used to use the UltraVNC help tool, but it was a bother to setup and deploy, required open ports on each support tech's machine, whic was a security risk. Splashtop is more robust security wise as it doe not require open ports.
I got up and running in a matter of 5 minutes. Easy to setup and easy to deploy.
Yes - I used to use the UltraVNC help tool, but it was a bother to setup and deploy, required open ports on each support tech's machine, whic was a security risk. Splashtop is more robust security wise as it doe not require open ports.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Perfect for unattended access and as a remote support tool

Using Splashtop

1 - attended access to client pc and unattended access to business server.
1 - able to install an app
  • Remote support
  • remote access
  • remote support
I have clients that need support

Evaluating Splashtop and Competitors

  • Ease of Use
I made a single use copy of UlrtaVNC but it was a pain
go straight with Splashtop

Comments

  • Sakima Ng | TrustRadius Reviewer
    Sakima Ng
    (Vendor Representative) commented 3 months ago
    Hello Tom Thank you for providing a detailed positive review of Splashtop. It is wonderful to hear that our Splashtop SOS tool is so valuable for your business in supporting 500 clients and we are glad that the security of client-initiated access is meeting your needs. Your story about being able to continue working while in Portugal is a testament to the reliability and importance of the unattended access tool. Were glad to hear that everything worked out in the end for you allowing you to continue your work as normal. Thank you for choosing Splashtop for sharing your experiences and for being part of our community.

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