Glad I found it
July 11, 2022

Glad I found it

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access

Overall Satisfaction with Splashtop

We use it mainly in IT and production departments. Apart from the most obvious use cases for IT, Splashtop allowed us to configure user's VPN and access to the enterprise resources from their home internet connections and check everything in a real use case, without the need to configure the user's laptops in a lab environment or having to deploy tech in situ. For the production department, we use it to help operators in their daily operations with ERP and MES tools without moving to the factory and also to check the status of some standalone machines.
  • Easy to learn and use by techs and end users
  • Easy to customize and deploy
  • Centrally managed
  • Works every time
  • Deployment through Active Directory
  • Custom domain download URL
  • Native push installer (now manual only)
  • A competition licensing scheme would have cost us five times more for the exact same service
  • We bought Splashtop in 2020, so it saved us a lot of time and money deploying teleworkers.
I needed some help setting up tech accounts. They answered quickly and solved everything.
It's pretty secure using customized packages, and the friendly customizable caption helps build confidence for the end-user.
Given its multiuser centrally managed nature, deployment was very easy and quick. We (as most IT people in the first half of 2020) were in a hurry, we decided to give Splashtop a try, and everything went smoothly. The same afternoon we were already using it and deploying remote users. Actually, we were surprised by the easier registration and configuration process.

Do you think Splashtop delivers good value for the price?


Are you happy with Splashtop's feature set?


Did Splashtop live up to sales and marketing promises?


Did implementation of Splashtop go as expected?


Would you buy Splashtop again?


We think Splashtop may be best suited when the support team needs to use multiple instances simultaneously (not able to share single licenses). Almost all remote support and control cases fit Splashtop perfectly.
The only weakness may be in very big environments where you need to deploy to 100s or 1000s of devices. Of course, you can build an MSI package and deploy it with Intune or your preferred platform, but I miss a more customizable package builder and a native push installer.