Item: Splashtop
Rating: 10
Author: John Montgomery

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

I live and work in Mexico and access our machines in Australia. We also use it for tech support for our customers. It is fast and reliable for us to use.

Pros and Cons

Pros

Remote access in a different country
Accessing my workstation from an iPad
Customer support for our clients

Cons

I wish we could have concurrent logins for at least a brief time to help with debugging.

Return on Investment

It's a useful tool in our arsenal...I can't put a value on it.

Support Rating

Have not had to contact support -- which is a great thing! It just works.

We use secure remote access across the world - knowing that the computer access is not hackable via both good programming as well as authentication and encryption. We wouldn't use it if it wasn't secure.

Onboarding with Splashtop

I was up and running with Splashtop within 30 minutes

Products Replaced

Yes - Team Viewer - bloatware and expensive

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Chrome DevTools, Safari, Rclone

Likelihood to Recommend

For us, Splashtop is vastly superior to Team Viewer. I find it useful for our situations. You are, of course, limited by the network connection so things like streaming a movie on remote computer isn't great -- but it is possible to at least see and scroll through.

Comments

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Sakima Ng
(Vendor Representative) commented 2 years ago
Hello John, thank you for sharing your detailed review of Splashtop. We're thrilled to hear that it's been a reliable and fast solution for your remote access needs, especially for managing work between Mexico and Australia. It's great to know that Splashtop's security features and ease of onboarding have met your expectations and that you find it superior to other solutions. As for concurrent connections, only Remote Support Premium may perform this. Thank you for choosing Splashtop and for your continued support.

Splashtop - a valuable tool for our company

Modules Used