Item: Splashtop
Rating: 10
Author: Mark Farrell

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

I like using Splashtop as it is a more cost effective way of remotely supporting my customers than TeamViewer. As a big fan of TeamViewer until now, I thought it was a great product but too expensive. I have given Splashtop a try and it is much more reasonably priced and just as effective. Thanks Splashtop for providing me with a better alternative, and one which helps keep my company overheads down, and saves a lot of time and money.

Pros and Cons

Pros

Quick and easy access to remote computers
Easy to use interface
Useful tools built in to help customers quickly and easily.
Competitively Priced

Cons

Cannot think of any other feature I would need
Cannot think of any other feature I would need
Cannot think of any other feature I would need

Return on Investment

It has allowed me to be more efficient
more productive
save time and money on travelling to clients
software pays for itself over time, and ROI is achieved faster than other remote software

Support Rating

It was very easy and the Splashtop team members were very supportive, professional and patient.

Splashtop Security

I think it meets and exceeds my needs in terms of providing a safe and secure connection between me and my clients. The device verification and 2FA are industry standard methods of practice, so I'm confident that the connection is secure, and this also makes my clients (particularly business clients) confident that the connection and sessions are always secure throughout the support process.

Onboarding with Splashtop

Once I had the opportunity to try out Splashtop, I was able to get up and running very easily. Just a short download and install, then up and running with a few extra steps.

Products Replaced

Yes - I was using Teamviewer free version, but they were denying me access and asking me to buy the product, so I knew I would have to make a large investment in TeamViewer or look around the market elsewhere for a similar or better product. Finding Splashtop was the best thing I did!

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Bitdefender GravityZone

Likelihood to Recommend

For remote support, Splashtop is excellent. It seems to offer all the features that its competitors uses at a fraction of the cost of them. You can file transfer, switch between monitors, send remote key combinations, video record your sessions and much more.

Comments

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Sakima Ng
(Vendor Representative) commented 9 months ago
Hello Mark, We appreciate you taking the time to share your thoughts on Splashtop with us. We're happy to hear about your satisfaction with our product and how there are no features currently that you would add. Should you encounter any feature suggestions that would improve your user experience, please feel free to let us know. It's also great to know that Splashtop has saved you time, money, and stress with its easy-to-use interface. Thank you for choosing Splashtop and for sticking with us over other alternatives. We look forward to continuing to exceed your expectations.

Excellent Reasonably Priced Product for Remote Support

Modules Used