Item: Splashtop
Rating: 8
Author: Verified User

Overall Satisfaction with Splashtop SOS

Use Cases and Deployment Scope

My organization has used Splashtop SOS for approx. 2 years. It is installed on all end-user computers. It is used for troubleshooting, application testing, and installs. It is used across our entire organization. Splashtop allows us to quickly fix issues that arise during business hours allowing our organization to have increase productivity.

Pros and Cons

Pros

Organization of assets.
Quick access to devices.
Easy to install.

Cons

Screen sometimes to small.
Sometimes unable to wake PC.
We have to refresh computer list for current users on PC.

Most Important Features

Access from mobile device.
SOS feature.
Desktop sharing.

Return on Investment

Productivity
Security
Customer service

Alternatives Considered

GoToAssist Remote Support and GoToMeeting

Splashtop ease of use is the best that I have experienced. It works for the needs of our organization. The implementation compared to other products I have tried is better. The added mobile device app is a plus. The ability to SOS into a machine that doesn't have the client installed is a lifesaver.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

Mist Premium Analytics, Mist Wireless LAN, 1Password, Fortinet on IBM Cloud

Likelihood to Recommend

Splashtop is well suited for large business environments with IT Departments that have to support a large number of devices. Splashtop is great for supporting end-users that are located at remote sites. Splashtop is suitable for organizations where end-users need frequent assistance with computer issues. Splashtop may not be suitable for organizations that do not require remote access to computers or that do not have a lot of end-user devices.

Splashtop Feature Ratings

Comments

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Splashtop for IT Support