Splashtop for IT Support
May 24, 2021

Splashtop for IT Support

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splashtop SOS

My organization has used Splashtop SOS for approx. 2 years. It is installed on all end-user computers. It is used for troubleshooting, application testing, and installs. It is used across our entire organization. Splashtop allows us to quickly fix issues that arise during business hours allowing our organization to have increase productivity.
  • Organization of assets.
  • Quick access to devices.
  • Easy to install.
  • Screen sometimes to small.
  • Sometimes unable to wake PC.
  • We have to refresh computer list for current users on PC.
  • Access from mobile device.
  • SOS feature.
  • Desktop sharing.
  • Productivity
  • Security
  • Customer service
Splashtop ease of use is the best that I have experienced. It works for the needs of our organization. The implementation compared to other products I have tried is better. The added mobile device app is a plus. The ability to SOS into a machine that doesn't have the client installed is a lifesaver.

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Splashtop is well suited for large business environments with IT Departments that have to support a large number of devices. Splashtop is great for supporting end-users that are located at remote sites. Splashtop is suitable for organizations where end-users need frequent assistance with computer issues. Splashtop may not be suitable for organizations that do not require remote access to computers or that do not have a lot of end-user devices.

Splashtop Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Initiate remote control from mobile
Centralized management dashboard
Session record
Multi-platform remote control