Splashtop Remote Access Solution
January 28, 2025

Splashtop Remote Access Solution

Lucas Wassam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

We are a small company with a hybrid setup. I am responsible for some software installations and program troubleshooting. Splashtop allows me to schedule time during other users' downtime so that I can access their machines without also disrupting their regular workday. We also have a user who uses it to from home to access software from a shared office computer.

Pros

  • Remote Access
  • Remote Restarts
  • Multi-Monitor Support

Cons

  • On occasion the remote restart does not work and leaves me stuck.
  • Adding some sort of reminder that popped up to notify a user that they have a scheduled Splashtop session planned could be beneficial.
  • Upping the base user amount from 10 to 15 or 20 would be beneficial. Especially considering that I work for a company with 16 employees.
  • Strictly positive as it's allowed me to perform updates efficiently and most importantly during the other users downtime.
Splashtop's site is easy to navigate but I've also never had any support contact worthy issues.
Splashtop meets all my needs.
Splashtop was easy to get started with and share with other users to get them added to my Splashtop account.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Splashtop has been perfect for all of my remote access needs. I haven't had any cases where it hasn't served it's purpose for me. The sole issue I've had is a few times when I had to restart a users PC, their PC appears to have turned off rather than restarted and I wasn't able to reconnect without the users physical intervention to turn their PC back on.

Evaluating Splashtop and Competitors

  • Scalability
  • Ease of Use
The most important thing was finding a program that provided the minimum tools I would need to complete remote updates while also fitting into a good price point with a license for the number of users at my company.
I have not reason to believe I would have chosen anything differently.

Comments

  • Sakima Ng | TrustRadius Reviewer
    Sakima Ng
    (Vendor Representative) commented 8 months ago
    Hello Lucas, Thank you for sharing your experience with Splashtop. We're glad that you found our variety of features helpful with issues at a minimal. It's also great to know that our product has been an affordable and cost-efficient remote solution for your business. Thank you for choosing Splashtop. We look forward to meeting all your remote access needs as well as exceeding your expectations in the future.

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