A great product for a great price
January 27, 2025

A great product for a great price

Michelle McCoy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Desktop

Overall Satisfaction with Splashtop

We use it for access to two office computers remotely from two other laptops. We use a medical software program what is local to one computer that stays mostly in the office. So myself and my biller can access that computer from home or while traveling.

Pros

  • Very sharp and clear screen mirroring.
  • Stable log in. Even while using cellular has a stable connection.
  • Very easy to use. The dashboard is simple.

Cons

  • I use a different product that allows me log into one computer from multiple computers at one time. It’s a game changer.
  • The other program allows for video chat.
  • The other program is cheaper for more functionality.
  • We were already using Splashtop before COVID, but it truly is necessary in the post COVID world. My biller went remote and is still working at home. This is essential.
  • As an owner, remote access allows me to use my laptop to work on weekends from home. I use this product every single day I work.
  • I feel like we are pretty basic users. I could see how it is critical with even more employees and computers.
  • For us it is easier to be HIPAA compliant. We do not have our medical program on the cloud - so we need to access our program on the office computer.
We never had a problem with accessing our computers and never used support in 10 years! The log in and access is very stable and consistent. The program is easy to install. Updates never caused any problems.
We’ve never had a problem with security breaches or any vulnerabilities using this product every single day. We appreciate the efforts Splashtop takes to make our computers secure since we are dealing with patient confidentiality. The installation process was simple yet secure. We feel confident in their back end security protocols.
We were able to get access to our computers immediately. The program was easy to install. The dashboard is simple to understand. The banner shows you when a computer has logged on, but doesn’t stay up front to get in the way of the screen. The dashboard gives you an icon letting you know when someone else is logged in to the computer.
Yes - GoToMyPC. We had that product for years and they had a price increase. That’s when I searched around and found Splashtop.
After at least 10 years as a customer, I now use RemotePC. Splashtop changed their licensing. So for $60 per year I could only access one computer at a time. For the same $60 I can access multiple computers at a time with RemotePC. And I can access one computer from two computers at the same time.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

No

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

No

CGM Medisoft, QuickBooks Desktop Pro, Microsoft Office 2016 (discontinued), RemotePC, Adobe Acrobat Reader
Screen sharing to collaborate with ONE person it’s great. It’s clear and stable and easy to use.
It needs to allow for multiple computers to access one computer at the same time. I didn’t realize how helpful it was until I had the ability to do it.
I utilize both with an app, and I appreciate that.
We’re a very small business with four computers and 6 staff. Only three are full time. Our receptionists can have the biller access the computers in the office from home, and that is helpful.

Comments

  • Sakima Ng | TrustRadius Reviewer
    Sakima Ng
    (Vendor Representative) commented 8 months ago
    Hello Michelle, We're sorry to see you go after ten years, but we appreciate your time with us and the positive review you left. Security is important to us, so we're glad to have kept your information and devices safe without issues. We understand that remote access has become a necessary tool in today's day and age, so we're glad that you haven't encountered any connectivity issues due to reliable speeds and screen-mirroring. Lastly, it's great to hear that our product provided a user-friendly experience that made it easy for your business. Thank you for sticking with Splashtop for so long.

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