New and Very Satisfied Splashtop User.

We are a campus retail management company who, do to the varying technological infrastructures on the campuses we serve, does not use an enterprise level POS system. As a result, we needed to seek a remote desktop software company who would allow the different people in our home office to access and run sales/inventory reports in our store locations.

Because we access store terminals in private institutions, and those store terminals have access to student data, each of our contract locations has a cybersecurity office that has to vet all of our connections. Currently, we operate on eight different campuses, and all of their security and IT departments have vetted and approved Splashtop for us to use for remote access to the terminals located on their campuses. If the Splashtop Security feature were not up to par, we would not be able to use it.

Onboarding was super easy. Our sales rep, Anne, was very helpful and patient. All of my questions were answered, and a trial login was provided. After a co-worker and I tried it out, we found it incredible intuitive to use and we adopted the platform almost immediately. The transition from the free trial version to our actual subscription service was seamless. I had all of our home office staff set up with user IDs and specific permissions tailored to their roles. I was also able to set up computer groups and assign access to them accordingly. We had the streamer app installed on all the terminals we needed to access, and everythig was functioning within a just a couple hours. And most of that time was spent coordinating with our on-site staff to access the terminals and download the app.