Splashtop A Swiss Army knife of support.
July 27, 2025

Splashtop A Swiss Army knife of support.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Autonomous Endpoint Management Add-On
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

We use Splashtop Enterprise for all our devices. It allows us to provide support at any time the device has internet access. The IT Department offers easy access, enabling us to support our staff efficiently. Windows OS Patch management is also essential, as well as providing a user with emergency access to a network device.

Pros

  • Remote Control.
  • Access to a central network device for application sharing.
  • Windows 11 patch management.

Cons

  • 1-to-many actions needs refinement.
  • I feel it needs better support, especially for enterprise customers. Seems like the same support for Home, Business, and Enterprise customers.
  • Purchase for Enterprise is not defined well. Or assign dedicated sales rep.
  • Time savings to support the user and device.
  • Splashtop pricing is cost effective vs other products.
Very easy to connect with someone using Chat. The ticket is a little slow. I need more documentation on the various features, including samples. The software installation process is confusing. Please provide more help icons.
I feel confident that Splashtop is secure. It uses multiple authentication processes. Combined with Bitdefender, I think it's a definite match.
In terms of the Enterprise version, onboarding of the software was a little tricky. You need to create several profiles for various devices. Better support would make the process easier.
Yes - Splashtop replaced TVNC. We replaced it with Splashtop for device management and increased security. Splashtop web console access was the deciding factor, along with the ability to avoid requiring users to VPN into the network.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

No

Would you buy Splashtop again?

Yes

Splashtop is best for remote support and remote control of devices. It easily provides the tools for assisting our staff anywhere the device has internet access. It's becoming a "Swiss Army" knife of tools. The interface is easy and convenient. I can't think of scenarios where we cannot use Splashtop. It fits the IT Department.

Evaluating Splashtop and Competitors

  • Other
Cost effective vs other products.
Would utilize a trial or minimum user license for testing.

Comments

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