Best for remote network administration and Maintenace
July 30, 2025
Best for remote network administration and Maintenace
Score 10 out of 10
Vetted Review
Software Version
Enterprise
Modules Used
- Remote Access
- Autonomous Endpoint Management Add-On
- Remote Desktop
Overall Satisfaction with Splashtop
The main use for the Enterprise license is the Service desk that allow the users open tickets directly so the technicians can take care of the incident o tech assistant requirement
Pros
- Customer Support
- Easy of use and customizable fields
- New features like AEM
- Easy create new Tickets for the end customer
Cons
- New features and calendar to add preventive Maintenace
- Integrate to another AV vendors for security audit status in the endpoints
- Executive reports with graphics.
- Longer data retention time in the cloud
- The option to take care remotely to a large endpoints quantity, helps our technicians be more productive in less time
- The easy use of the service desk channels customizable for the end user to contact tech support so they can take care of the incident from every device
- The option to record the technician's actions they took over a ticket that allow to save a history for audit puposes
The secure remote besides works easy and with no issues, gave us the confident since all connections are 256-Bit AES encryption. the extra security option like 2MFA authentication, and the history logs about how much time a session is active or what files was transferred, it gives us the visibility of the work done by the technician.
The customizable fields before the deploy helps us to adapts to our end users how to use the service desk, this initial onboarding we received directly support from Splashtop support, after that the deploy of the streamers to the endpoints was easy, it can be done also using GPO, in our case our technicians schedule direct assistance to the endpoints and in every visit we start deploy the streamer, right now is almost deploy in almost all our endpoints.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Comments
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