Great tool for MSPs at a very good price
November 03, 2025

Great tool for MSPs at a very good price

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business Access (Solo, Pro or Premium)

Modules Used

  • Remote Access

Overall Satisfaction with Splashtop

I'm now using Splashtop to manage over 200 endpoints remotely, this mainly involves patching and on demand support. I'm a solo MSP who works with another MSP for providing cover, Splashtop allows me to connect to his clients on a one off basis without any security worries of lingering dial-in abilities outside of agreed cover periods.

Pros

  • Dual Screen Support
  • System Status clear and easy to find
  • Excellent native Windows and Android Apps
  • Screen Recording without the performance hit

Cons

  • 3rd party patch management
  • Machines can take a while to report online after reboots.
  • Multi-monitor support is excellent
  • Ease of use means shorter remote sessions increases client satisfaction
  • Session history allows for trend analysis
I've received instant offers of help for setup etc but due to the product being refined and intuitive I've not required external support.
Splashtop ticks all our security boxes, device verification and encryption allows deployment in military supply chains etc. Due to being a solo MSP I can't review the internal security (per staff access controls etc)
Really easy to get going, access within minutes of customer installing the streamer, scripted installs work fine with minimal work needed.
Yes - Upgraded from using the Splashtop for RMM with Syncro. The extra features are worth the low cost.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Well suited to solo MSPs in my case, the native apps allow for quick grouping of assets under management so great for large numbers of endpoints. Great for MSPs who travel a lot as well due to the mobile apps, once you are used to the scrolling etc you can do everything you need to from your mobile.

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