A great backup solution for Secure Remote Access
November 03, 2025

A great backup solution for Secure Remote Access

Jeremy Herman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Autonomous Endpoint Management Add-On
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

We used Splashtop to remote into client computers when we have an emergency. At times, Connectwise will not work and we still need to remote in easily. It is used across our whole company, but really only in certain situations where our normal RMM agent is failing. The price is low enough where it makes sense to have a backup way to remote in here.

Pros

  • Onboarding for new computers is very simple
  • Can be more reliable than Connectwise in some situations
  • Connection is encrypted and secure so there is no risks from hackers.

Cons

  • Needs a snapshot feature to see the current state of client PCs
  • Mac Support is not on the level of the competition.
  • At times will drop the connection.
  • Splashtop helps us complete 3% more tickets in situations where the normal agent has failed.
  • We have gained two additional clients for the MSP this year since we were already familiar with the setup the client was using.
  • Splashtop is good for us to have in the arsenal when every other method to remote in has failed.
When you have Splashtop issues, the reps are very easy to get ahold of. We are a large MSP, so they are very quick to respond to issues that crop up. They will respond to emails in 24-48 hours if you contact them via the website. There is also a chat feature as well if you can't talk on the phone. Usually somebody will respond after roughly 5 to 8 minutes if you ask a question in the chat.
We use two factor authentication is get access to Splashtop initially. We have not seen any issues where attackers were able to brute force a password and also copy our 2FA to gain access to the system. We also have not seen any issues where attackers were able to intercept unencrypted data from sessions so we are happy with the secure side of the product.
Onboarding was an easy process. The agent works well to get rolling on Mac or a Windows PC. We have a few Linux machines and it seems like Splashtop would work on these as well. Our rep gave us a checklist to follow for onboarding new clients which was very helpful. No big surprises when using on various platforms for the first time. You can get it all setup in under 15 minutes.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Splashtop works really well as a backup for your main Remote Management software. We have had several issues with Connectwise where we had the agent on the machine, but still could not connect. This frustrates the client because we could not remote in to help them. Splashtop acts as a great backup for your current solution. We seemed to have a lot of connection issues with Mac computers where the screen would just go black while connecting.

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