Item: Splashtop
Rating: 10
Author: Ericson Oliveira

Overall Satisfaction with Splashtop

Use Cases and Deployment Scope

Splashtop Remote Access is used by Service Desk, Field Service, and Device Management, supporting our customers' devices.

Pros and Cons

Pros

Solution reliability. Very stable.
Extremely fast support. With engineers always available through various channels.
Account Management. Always willing and supportive in decision-making.

Cons

A real-time access dashboard and customized reports. So that we can analyze licenses from a management perspective.

Return on Investment

When we switched solutions, we saw a financial return compared to the old solution.
Easy to use and train technicians.
Greater acceptance from internal and external clients.

Support Rating

Great!I've never been on hold for more than 5 minutes in the chat and it's always resolved immediately.In 4 years as a customer, we've opened very few support tickets. The solution is very stable.

I think it's good.I find the authentication methods that Splashtop provides very secure. It meets even the most complex needs.And in addition to the authentication methods, there are the custom Streamers and SOS settings, which make it even more secure.

Onboarding with Splashtop

With support from Splashtop's Support and Management team, the system was implemented in the company in less than 3 days. We passed on the prerequisites to the clients and completed the training. In 10 days, there were no more problems, only minor issues.

Products Replaced

Yes - Bomgar

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

ISL Light

Likelihood to Recommend

Splashtop is essential for very restricted environments, with various security options available to be configured.
And also for equipment with difficult physical access (e.g., large screens or kiosks), where we can use Streamers to perform the access.

Comments

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Solution availability and reliability are very important to the operation.

Software Version