Splashtop - Great remote access tool for small IT teams
December 30, 2025

Splashtop - Great remote access tool for small IT teams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Business Access (Solo, Pro or Premium)

Modules Used

  • Remote Desktop

Overall Satisfaction with Splashtop

We use Splashtop on all company owned devices which is very helpful since we are spread across multiple locations. For us in IT Splashtop has made remote support and administration of our devices much easier. The remote support makes it much easier and faster to support our users. This has saved us in time to resolution and reduced frustration for the end user and IT support.

Pros

  • Remote Support
  • Determining if device is online
  • Remotely viewing issues
  • Seeing what the user is seeing

Cons

  • Would be nice to have more computer information.
  • Information like hard drive utilization, memory, etc.
  • Much cheaper than some tools.
  • Quicker time to resolve and gets users back to working faster.
Have not had an issue we have had to reach out for yet.
Splashtop has consistently met our security and remote-access needs within ASCI’s IT environment. From an administrative standpoint, the platform offers a strong balance of accessibility and protection, which is essential when supporting remote users.
Device verification has been an especially valuable control. Any new system attempting to connect must be explicitly approved, which prevents unauthorized access and gives our team confidence that only trusted endpoints enter the environment.
Onboarding was extremely easy, and we did not need any assistance to get setup, a testament to how user friendly and easy to understand the product it.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Splashtop is great for small IT teams who need a way to easily support the remote users in the organization. It is priced very well for all the features and benefits that you get with the software. I have not come across a better value for the money and it works great for our team and does not break the bank.

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