Splashtop rocks our boat
Updated March 30, 2023
Splashtop rocks our boat
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
Overall Satisfaction with Splashtop
When a customer is having difficulty using our website, we use Splashtop Enterprise to quickly assess the problem and then help the customer to see how to correct it.
- Splashtop Enterprise is easy for the customer to connect.
- Splashtop Enterprise requires a minimum of bandwidth, when in use.
- Splashtop Enterprise is well-priced compared to competing products.
- Setting the privacy and security preferences on a Mac is a bit clunky, but with Apple security requirements there may not be a way to avoid this.
- Splashtop Enterprise enhances our image as a professional and efficient support team.
- Splashtop Enterprise makes our support work more efficient.
- Our use of Splashtop Enterprise results in more knowledgeable customers.
Our impression of Splashtop is that it is fully secure and private. The device and two-factor authentication are intuitive and quick to use.
We started using Splashtop Enterprise the next day, after obtaining our trial license. Then we purchased the license within the week because it was clear Splashtop Enterprise was meeting all of the needs we had identified. Onboarding was a straightforward process of downloading installing and testing with a remote user.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes
Using Splashtop
2 - We use Splashtop to assist customers in understanding how to create their account successfully and how to correct settings that are not giving them their desired results when they work with their accounts.
1 - Splashtop does not require regular support but one employee is one person on staff has extensive experience with multiple screen-sharing and computer support applications who answers any questions that might come up.
- A customer is not able to sign into his/her account
- A customer's method of payment is not appearing or not being accepted
- A customer is unclear on how to perform functions in his/her account
- Bringing Splashtop into our company brought an added and improved level of customer support and care to our customer relationships
- Splashtop offers the opportunity to provide computer assistance to employees working remotely
Evaluating Splashtop and Competitors
- Ease of Use
- Other
We had previously worked with another computer support solution and, after comparing, found Splashtop less expensive and easier to use for our support team and for our customers.
Thinking the transition to a better computer support system would be challenging, we delayed considering other options. Moving to Splashtop was uneventful, easy, and we would have been better served to make the move sooner.
Splashtop Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We did not consider premium support. Using Splashtop is straightforward.