Splashtop Business & SOS Review
April 03, 2023

Splashtop Business & SOS Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Splashtop SOS

Overall Satisfaction with Splashtop

Splashtop helps us manage and provide remote access and support to our estate of over 350 machines, a mix of users onsite and working from home. We also use Splashtop SOS to provide remote support to people with BYOD.

Pros

  • Great Remote Access
  • Stable product with lots of features
  • Frequently added new functionality

Cons

  • None
  • Good value vs products like Logmein
  • Reliable product
  • Easy to deploy and manage
We've rarely needed support, but on the one occasion we did we have (Wake On Lan didnt work after an update), a work around for our issue and an update to the product was pushed out with 48 hours.
Splashtop seems very robust, the out of the box email verification for new sign ins is good and works well, web interface is clean and simple which makes it easy to verify and set appropriate permissions for users.
Very very easy to get running, it can be deployed using their package which is generated via their website, or by hand, and all centrally managed via the web portal or Splashtop business app can be used for day to day operations.
Yes - Splashtop replaced Logmein in our organisation, we were long time users of Logmein which was also a great product, but suffered from not being updated, and annual changes it licensing criteria, as well as increased costs, made it cost prohibitive for us to continue using it. When we approached Logmein they couldn't be less interested in retaining us as a customer. Splashtop I believe haven't increased their pricing to us in the 5+ years we've used it!

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Great product for IT departments needing remote access to machines where ever they may be, with great reliability and features, fair and consistent pricing

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