Great for Access, but can run slowly regardless of internet speed
February 24, 2022

Great for Access, but can run slowly regardless of internet speed

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

I began using this as a tool to work through the COVID pandemic, but it’s evolved into a solution for me working from home 2 days per week. I can edit from home if I need to, though I don’t very often. However, it’s a perfect solution for me to encode and upload programming to television networks.
  • Great for accessing remote computers
  • Has limited functionality for transferring files between remote systems
  • I can actually HEAR the sound on my work computer from home.
  • The lag leaves something to be desired. Both computers have VERY fast internet connections
  • File transfer takes WAY longer than it should given internet speeds
  • The mobile app is terrible for trying to select multiple items in a folder and/moving them. It rarely works like it should.
  • I don’t have to sit and stare at my computer for hours at a time.
  • I can check in on my work computer’s status.
  • I’ve saved on gas money as my office is 50 miles from home.
I’ve only ever contacted support once, but they weren’t able to completely resolve my issue. It had to do with losing sound functionality on the remote computer when using specific software. To my knowledge, that has still not been resolved.
All are good. I don’t know too much about in-depth encryption and security, but for my purposes, I haven’t had any issues.
I was able to get going quickly. These days, I’ve figured out to work around the bugs, but I’m also not editing from home as much now that we’re back in the office and out of quarantine.
Yes - It was some VPN software that allowed me to access my work computer, but I couldn’t hear anything. I also tried Team Viewer but had the same issue.

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All items I’ve listed before. Great for access and monitoring a remote computer, but in-depth usage is not always the greatest. Most of my issues with usage relate to the iPhone app, not the desktop version.