Professional, secure access, easy to use, dependable
February 24, 2022

Professional, secure access, easy to use, dependable

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

I can access/update our computers and also our software. I can access all computers. I also work from home at times and access my PC to work directly through it. I can print reports to my printers at the host and also at the remote computer.
  • Easy, secure access
  • Session Logs
  • Quick Response Time
  • The printing takes the extra step, where other softwares have allowed me to print directly to my "home" printers rather than go through the extra step of choosing "Splashtop Printer".
  • It times out a little too quickly. (Maybe that is a setting I can change.)
  • I have been able to work from home as needed which saves a trip (130 miles round trip) into the office.
  • Our business software cannot be updated during working hours because we are Retail and invoices are created as jobs are finished. Also, the business software is used for quoting throughout the day. Splashtop allows me to connect from home after hours, and perform all necessary updates to our business software and for Windows updates.
  • The price is reasonable for the ability to connect to multiple computers as needed.
For the most part, the Splashtop website makes it easy to find answers to questions or problems. I have only needed to contact Splashtop once I believe, and they quickly helped with my question.
Splashtop is secure and there are options to utilize as much security as you feel you need for your business.
I was able to create an account and install the software and begin working with ease. I am not a professionally trained IT person, yet it was easy to understand and set up.
Yes - LogMeIn

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QuickBooks Desktop Enterprise, Microsoft 365 (formerly Office 365)
Splashtop is very suitable for our business since we are small, and I only need to access 8 computers. I am able to accomplish all I need to do. The features are nice so that I can update software and reboot remote computers with ease. The price is reasonable considering the price of other software such as Log Me In. I am unable to turn on a computer that has been shut down, so that is a bit of a headache if I am working after hours when no one is on-site to "turn on" a computer.