Splashtop is not that known in Mexico but is great!
March 07, 2022

Splashtop is not that known in Mexico but is great!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access

Overall Satisfaction with Splashtop Enterprise

We use Splashtop as our main tool to provide remote support to our clients. Splashtop is essential to us because we use it to remotely access our client's computers to solve any issues that can be solved remotely. It has great features such as blocking screen and keyboard to the user, chat, notification that an agent has accessed their computer or it can be configured for the user to approve the access, so we can cover any client desire. The connection has been very stable over the years, obviously, as long as the internet on both sides is stable. Over the years Splashtop has been updating bringing more features, so today, the service is way better than the one we signed up for at the beginning. I would totally recommend Splashtop!
  • Stable conection
  • Block keyboard and screen feature
  • Remote safe mode restart
  • Remote streamer restart
  • Remote restart
  • Security
  • File transfer some times doesn't work till connection is restarted
  • Some teamates have experienced White screen feature doesn't always work
  • Chat before connection
  • It saves a lot of money
  • Saves a lot of time over presential suport
I haven't had issues so far that made me contact support
I think it is a very secure connection. Compared to TeamViewer for example in which the user can give the ID and password to anyone. Splashtop has computers added to the account, so only agents from the account can access computers I have two-factor authentication so overall I think it is very secure
Getting up and running was very easy, just create the agents, create the implementation for our clients to install the agent on their computers, and start working!

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It is perfect for remote support, to take control of a remote computer to solve or configure something. Very safe as no IDs are involved. Computers have to be added to our account so no external can remote beside us