Splashtop is hands down the best remote access solution!
May 16, 2022

Splashtop is hands down the best remote access solution!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

Splashtop Enterprise is used for remote access and remote support of our company's computers. It works extremely well for both Mac and PC and allows our workers to act as if they were in front of their computer while at home or on the road. It eliminates the need to be in the office at all times, and with mobile access doing tasks on the computer remotely is always an option.

Pros

  • Speed. Splashtop is super fast. It's hard to tell the difference between using the computer remotely and locally.
  • Convenience. You can access computers remotely from any device quickly and easily.
  • Cost. It's a great deal, especially when compared to the competitors. You get a lot of features from the money.

Cons

  • Any complaints are really nitpicky. Splashtop occasionally has maintenance windows but they are late at night.
  • File transfers work really well but big files can take some time.
  • The integrated Bit Defender add-on is severely limited, while inexpensive, I can't recommend it. For example, you can't exclude specific folders without emailing the company.
  • Users are able to work remotely which saves time and travel costs.
  • Splashtop is inexpensive, especially compared to the competition. Having employees with remote access anywhere is worth the investment.
  • Remote SOS support has saved many headaches by getting to systems instantly and having a set of eyeballs on them for troubleshooting rather than guiding the (often less technically skilled) worker on the other end.
We have reached out to Splashtop support a handful of times and always received a response in a timely manner. Their support is helpful and thorough and lived up to the expectations we had for them. All of our support requests have been handled by either chat or email and both were excellent!
Splashtop excels at security. Every computer that is either added to the system or used to access Splashtop enabled computers must go through 2FA with the admin account. It can be a bit of a pain, but that is true for all security processes. We feel confident in putting even our most important servers and workstations in our Splashtop account because the encryption protocols and 2FA requirements work well.
Splashtop has multiple ways to onboard your computers and users. We use Microsoft Intune so deploying the Splashtop custom MSI installer is unbelievably easy. Once installed on the workstation or server, Splashtop just works. In the Splashtop console, we send invitations to all of our users who then create accounts and can access the computers that are assigned to them. Easy!

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

PRTG Network Monitor, Microsoft Endpoint Manager (Microsoft Intune + SCCM), Original Prusa MINI+
Splashtop is the perfect product for individuals who need remote access to their computers. As an IT administrator, I love having the ability to give specific users access to the machines they need and limiting others. The SOS feature is tremendously valuable for situations where the computer is not part of our network. Because of the cross-platform functionality, there is no computer out of reach. I often find myself using Splashtop to access computers that are only a few feet away from me because it's just easier and is almost like having a KVM switch.

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