Best remote desktop application on the market
May 23, 2022

Best remote desktop application on the market

Donald Howard | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Support
  • Remote Access
  • Remote Desktop

Overall Satisfaction with Splashtop

We use Splashtop as our primary remote desktop tool to access our client's PCs, Macs, and servers. I love the fact that we can use it from our laptops, tablets, and in a pinch, our smartphones. The ease of accessing our client's systems is a game-changer over other tools like TeamViewer and LogMeIn.

Pros

  • Remote Desktop access
  • File transfer
  • Handling multiple screen situations

Cons

  • Non-agent access (sending a code to access like with Quick Assist)
  • The ability to display multiple monitors at the same time (like in Quick Assist)
  • Behind the scenes remote access (to fix issues while the client still uses their PC
  • Great ROI vs TeamViewer and LogMeIN
  • Small footprint on client system
  • Very easy to use and master
It is never difficult to connect to another PC with the Splashtop agent installed on it. I have noticed a slight lag when a system is online versus the Splashtop agent signing in and reporting online. This is never a major issue but can slow down any problem resolution/Remote support assistance. The longest lag that I have seen was just under 5 minutes.
I can't speak to "how robust" their connections are from hackers since we have never tried to hack the connection. I know that their security measures are on par with the other vendors in the market segment. If you are concerned about security, there are additional steps that you can take to secure your connection. We have not done that solely because we have not felt that there was a real need for that at this time.
There was no real training process involved in our startup with Splashtop. We were given a general here is how to connect to your remote systems, and then that was it. It is very easy to use and follows the basic parameters that most of its competitors follow/employ to connect to remote systems.
Yes - It replaced both LogMeIn and TeamViewer. We depended heavily on LogMeIn for several years, but their price kept increasing and their level of support was getting lower and lower each year. We started to replace some of the LogMeIn agents with TeamViewer, but quite quickly realized how costly a full switch to TeamViewer would be close to the same cost as LogMeIn. When we discovered Splashtop we quickly realized that it would be less than 1/2 the price, and offer all of the functionality that we were looking for in a remote desktop tool.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

1. In a Managed Services scenario 2. In-house IT departments 3. For remote workers that need to access their office PC Splashtop does a wonderful job in all of those environments, and the fact that it can work from Pcs, Macs, Tablets, and smartphones is a real plus. The only issue is that you must have either the RMM version or the paid business version, and download the special client on your device to remote into other systems.

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