Item: Splashtop
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We have many roaming users with laptops and Windows tablets and our helpdesk and network team needed a way to easily remotely support these devices so we purchased Splashtop. Splashtop has made it incredibly easy for our teams to remote right into any Windows PC as long as they simply are connected to the internet. Before we used some software that required them to be on the VPN first, and then give us their IP address, so it was very cumbersome to assist the users and this fixed that problem.

Pros and Cons

Easy to use software.
Allows remote support of the machines even off VPN.

If the users make a VPN connection while we are connected, it drops the connection momentarily, It would be nice if they could somehow fix that as I know I've heard of other software that does not have that issue.
Would be nice if we could remotely push the client from the admin UI.

Return on Investment

Has increased the productivity of our helpdesk since they can hop right into any machine when necessary.
Helped the Network Team in assisting the helpdesk with issues since we can also remote in when needed.

Alternatives Considered

Dameware Remote Support and VNC Connect

We still use Dameware for internal systems as it has Fips encryption and other tools which satisfy our PCI auditor. It's not as easy to use for remote users so that's why we don't use it for them. We used to use RealVNC years ago and it didn't satisfy PCI requirements and it also wasn't nearly as easy to use as Splashtop.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Likelihood to Recommend

Splashtop has a great pricing model for both small and large groups so really if you have a need to support remote users with laptops/tablets, etc, I think it's well suited for anybody. It's actually kind of surprising how cheap it is and even if you have to bump up to higher tiers over time the price doesn't seem to jump that much. I think really any business needing something like this will find it cost-effective.

Support Rating

I have, so far, only had to contact them once and it was over something in the GUI I just didn't find easy to do and mainly was calling to suggest that they possibly make some changes regarding mass deletion of devices as it's very cumbersome as is. They were happy to take the suggestion and pass it along to the developers.

Splashtop is a Fantastic Remote Support Tool

Modules Used

Overall Satisfaction with Splashtop Enterprise