Item: Splashtop
Rating: 10
Author: David Vigeant

Use Cases and Deployment Scope

Splashtop SOS is used to support field technician from the office. It allows specialists in the office to support field technicians with specific tasks. It lets us take control of the remote PC and do tests or programming instead of actually going in the field or troubleshooting over the phone.

Pros and Cons

Ease of connecting with users that don't already have the app.
Image quality.
Simplicity of use.

I have no complaints, it does exactly what I need it to do.

Most Important Features

Remote PC control.
File transfers.

Return on Investment

Time saver for specialists in the office.
Money saver for travel time for specialists.
Adds peace of mind to field technicians that don't have all the knowledge in all tasks.

Alternatives Considered

TeamViewer

Cheaper. Easier to install. better image quality.

Key Insights

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Other Software Used

DraftSight, Snagit, Microsoft Teams

Likelihood to Recommend

We have technician all over the province of Quebec. We cannot deploy a technician plus a programmer in the field for every situation. This simplifies the task. The field technician is able to do his job with support from the head office when needed. It is also easy to install on a customer's PC and support them also, or have them provide a local connection point without going on site.

Splashtop SOS makes your life easier

Overall Satisfaction with Splashtop SOS