Overall Satisfaction with Splashtop SOS
We employ SplashTop SOS to provide remote control technical support for out clients that use Macs. The SOS tool is available directly from our website and allows a technician to quickly obtain control of a client's computer to provide immediate resolutions. Our primary remote tool does not support Macs, so SplashTop SOS fills this gap.
- Allows quick access to remote computers.
- Provides secure remote control.
- Is relatively fast compared with other products.
- Provide better guidance to get past Mac Security settings.
- Prevent software from quitting after initial connection when security settings are updated.
- Provide more comprehensive diagnostic information.
- Ability to remote control Macs.
- A single license can accessed from multiple computers.
- Relative ease of establishing a remote session with non-tech-savvy customers.
- We are able to remote access Macs, which our primary remote tool cannot.
- We can configure unattended access to client computers that require it.
- We can use the software virtually anywhere.
Splashtop SOS is significantly more affordable than its competitors for smaller operations like ours. The base subscription is more than adequate for our use, whereas most competitors overkill single-user capacity. Additionally, competitive products frequently restrict the installation of the technician-side software to a single computer per license. Splashtop offers the flexibility to run the software from anywhere with adequate client capacity at an affordable cost.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes