Affordable, flexible solution for proving remote support to Mac users.
June 11, 2021

Affordable, flexible solution for proving remote support to Mac users.

Christopher Filippi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splashtop SOS

We employ SplashTop SOS to provide remote control technical support for out clients that use Macs. The SOS tool is available directly from our website and allows a technician to quickly obtain control of a client's computer to provide immediate resolutions. Our primary remote tool does not support Macs, so SplashTop SOS fills this gap.
  • Allows quick access to remote computers.
  • Provides secure remote control.
  • Is relatively fast compared with other products.
  • Provide better guidance to get past Mac Security settings.
  • Prevent software from quitting after initial connection when security settings are updated.
  • Provide more comprehensive diagnostic information.
  • Ability to remote control Macs.
  • A single license can accessed from multiple computers.
  • Relative ease of establishing a remote session with non-tech-savvy customers.
  • We are able to remote access Macs, which our primary remote tool cannot.
  • We can configure unattended access to client computers that require it.
  • We can use the software virtually anywhere.
Splashtop SOS is significantly more affordable than its competitors for smaller operations like ours. The base subscription is more than adequate for our use, whereas most competitors overkill single-user capacity. Additionally, competitive products frequently restrict the installation of the technician-side software to a single computer per license. Splashtop offers the flexibility to run the software from anywhere with adequate client capacity at an affordable cost.

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Splashtop SOS is ideal for small to medium-sized consulting / managed services organizations to provide on-demand support for Mac clients at a relative low cost. The base license also includes support for up to 10 unattended sessions, and the software can be used on PCs too. Larger organizations would likely fair better with a more robust product such as TeamViewer.

Splashtop Feature Ratings

Screen sharing
File transfer
Instant message
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Multi-platform remote control