Easy to use wish analytics were quicker to refresh
August 13, 2025

Easy to use wish analytics were quicker to refresh

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Sprout Social

Content scheduling and engagement analytics are the main things that we use Sprout Social for. Additionally, it's helpful to have all of our incoming messages put into one space so that they all are seen and responded to! It's easier than struggling to keep up with DMs and comments on multiple platforms at once.

Pros

  • Easy to schedule at peak engagement times
  • posting/scheduling on multiple platforms at once
  • sending emails about weekly engagement

Cons

  • Engagement rates are sometimes slow/behind the actual social platform (need to refresh a lot)
  • Would love to be able to add unlimited or more users to the account
  • Helped with posting at peak times for engagement
  • Easier process to schedule in advance
Yes it has! It's been easier to analyze engagement and examine what is working and what isn't. In addition, we as a communications team have done our own research about what TYPES of content perform well on each platform and what we should be aiming to post to reach our audiences, all while thinking of accessibility and getting our message across on social as well.
It's very usable, pretty straightforward and understandable. The features are all very easy to find and figure out on desktop, but the mobile app isn't the greatest, especially when trying to use on my iPad while I'm at meetings away from my desk. I would never be able to solely use Sprout Social from a mobile device because the web version is so much better!
We use Sprout Social right now because it's very user friendly and has the features that we as a communications team need for the most part. We have used or looked into other scheduling platforms in the past, and mostly because of the cost of Sprout Social we have considered potentially shifting to something else in the future.

Do you think Sprout Social delivers good value for the price?

Not sure

Are you happy with Sprout Social's feature set?

Yes

Did Sprout Social live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sprout Social go as expected?

I wasn't involved with the implementation phase

Would you buy Sprout Social again?

Yes

It's well suited to post on multiple platforms at once with the same content/caption, as well as seeing engagement or which posts are already performing better compared to others. It's also pretty user friendly and easy to figure out, which was great when I first began using it. It's pretty convenient for replying to messages on all platforms. I wish I could post on Facebook stories from Sprout Social though!

Sprout Social Feature Ratings

8.0
Broad channel coverage
8
7.0
Content planning and scheduling
8
Audience targeting
6
Content optimization
7
Workflow management
7
8.0
Automated routing and prioritization
8
Customer interaction histories
8
Bulk actions
8
Marketing ()
Not Rated
8.0
Facebook
8
Instagram
8
5.3
Campaign success analytics
6
Real-time tracking
4
Competitor analysis
6
5.5
Role-based user permissions & privileges
8
Mobile access
3

Comments

More Reviews of Sprout Social

  1. Home
  2. Social Media Management Tools
  3. Sprout Social Reviews
  4. User Review of Sprout Social