I Love SurveyMonkey
April 27, 2019

I Love SurveyMonkey

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SurveyMonkey

SurveyMonkey is used throughout our Marketing department to conduct customer feedback surveys on how we are doing, different polls we conduct, etc. It allows us a unified way of collecting the data we submit via survey and exporting the responses so that we can reach out and follow up to those who participated.

Pros

  • Allows a unified way to collect responses.
  • Allows users to unsubscribe and keeps track so that we don't keep sending emails to them.
  • Provides an easy survey template.

Cons

  • Provides an easier way to export responses.
  • Allows us to analyze our customer feedback to improve service and grow the business.
SurveyMonkey does a much better job when it comes to survey templates and polling. It's quicker and easier to create surveys and they look professional.
SurveyMonkey is well suited to conduct customer feedback surveys, polls, and to gather any information that you may need from your e-mail list.

SurveyMonkey Feature Ratings

Survey templates
10
Themes
10
Custom logo/branding
6
Changes to live survey
4
Question design help
10
Multiple question types
10
Survey logic flexibility
6
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Vendor-offered crowdsourcing
5
Respondent restrictions
8
Access controls
8
Compliance
10

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