Can't Go Wrong!
April 07, 2021

Can't Go Wrong!

Kelsie Hamilton | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SurveyMonkey

We use SurveyMonkey to survey our partners, primarily. We are a grant-making organization and work with over 100 different nonprofits. SurveyMonkey helps us achieve insights into their needs, their context, their service areas, etc. It helps us to gather data in a quick manner and evaluate it- rather than having just 1 call at a time with our partners.
  • Variety of questions
  • Data analysis
  • Easy to Use
  • Have to upgrade for certain questions.
  • Not very collaborative.
  • Hard to access results later, especially with a different membership.
  • Update data profiles
  • Informs our core work
  • Allow us to modify our strategies based off of responses
We actually use Google Forms more often than SurveyMonkey because it's free; however, for our bigger annual projects we usually switch to SurveyMonkey. We select SurveyMonkey when we're not needing to collaborate as much and when we need to be able to ask our questions in more complex ways (Google Forms very limited in that area)

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

No

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

The only reason I don't score it closer to 10 is because it isn't the best when you're trying to collaborate with others on a particular survey project. Additionally, sometimes the website feels a bit older, compared to a Google Suite option. It is easy to use, but sometimes I find myself a bit challenged in navigating it.
I haven't had to use support, actually. So I don't think I can speak too strongly to this aspect. However, when it comes to searching online forums, I've found that I can almost always find the answer to any question I have. Some of that is through SurveyMonkey directly while others are more online, which is always quick to find.
If you are constantly issuing surveys, and you do more in-depth analyses of those results, SurveyMonkey might be better for you. Especially because a paid membership has more functionalities. If you're just issuing a handful of surveys a year, you might suggest you go with either SurveyMonkey's free option or Google Forms.

SurveyMonkey Feature Ratings

Survey templates
4
Themes
5
Custom logo/branding
3
Changes to live survey
7
Question design help
7
Multiple question types
9
Survey logic flexibility
8
Response tracking
8
Data export
8
Standard reports
8
Custom reports
9
Analytics
9
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
7
Access controls
7
Compliance
7