Item: SurveyMonkey
Rating: 9
Author: Verified User

Overall Satisfaction with SurveyMonkey

Use Cases and Deployment Scope

We utilize SurveyMonkey for a couple of reasons. One reason is to conduct employee surveys to get responses and easily look at the results. Another reason is to score sales calls. We have our scorecard uploaded to SurveyMonkey and utilize it to score the questions for sales calls to determine how each skill was done on the calls evaluated.

Pros and Cons

Pros

Quick internal surveys
Easy to use
Scoring sales calls on specific score card

Cons

Limited number of questions per page

Return on Investment

Increase in employee feedback
Increase in sales coaching
Increase in sales performance

Usability

It is very simple to use. It is very quick and easy to put together a survey. There are many different question types that you can choose from and it’s very intuitive to put together the surveys. It is also super easy to send out surveys and take a look at the results.

Key Insights

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

Other Software Used

Gong, Slack, Google Drive

Likelihood to Recommend

SurveyMonkey is well suited for companies looking to conduct internal or external surveys. It is also well suited for companies looking for an easy way to put together a scorecard to score their sales calls. It would not necessarily be needed if you have another tool to accomplish this or if you do not have a need for a survey tool.

SurveyMonkey Feature Ratings

Comments

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Great tool for surveys, scorecards

Software Version