Item: SurveyMonkey
Rating: 9
Author: Verified User

Overall Satisfaction with SurveyMonkey

Use Cases and Deployment Scope

SurveyMonkey has helped me in my job to developed customer surveys, market desk research, customer registration links and many more things. This has reduced the workload on my team of collecting responses manually. This has increased our speed to market by collecting information efficiently.

Pros and Cons

Pros

Market survey
Customer feedback
Internal polls

Cons

Interface can be self explanatory
Provide better visualization of data
Create better sections for different solutions online

Return on Investment

Reduced time to market by atleast 20%
Increased customer satisfaction score by 25%
Reduce cost of conducting surveys by 35-40%

Usability

As it is mostly usable in the cases where you want to conduct a diverse market study with multiple respondent categories

Alternatives Considered

Slido and Google Forms

Key Insights

Do you think SurveyMonkey delivers good value for the price?

Yes

Are you happy with SurveyMonkey's feature set?

Yes

Did SurveyMonkey live up to sales and marketing promises?

Yes

Did implementation of SurveyMonkey go as expected?

Yes

Would you buy SurveyMonkey again?

Yes

Other Software Used

Google Surveys, Google Forms, Microsoft SharePoint

Likelihood to Recommend

It has excellent usability for organizations to conduct customer feedback and review of products. It also helps in testing the market needs and requirements.

SurveyMonkey Feature Ratings

Comments

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Perfect surveys by SurveyMonkey

Software Version