Talkdesk is the best Contact Center as a Service
Anonymous | TrustRadius Reviewer
Updated January 02, 2019

Talkdesk is the best Contact Center as a Service

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Talkdesk

We used Talkdesk as our cloud-based contact center solution. It was used across the whole organization and it helped us streamline the process resulting in high customer satisfaction.
  • Cloud-based - so it was seamless and easy to use.
  • Intuitive workflow and really friendly interface.
  • It is a secure solution.
  • It seems slow at times.
  • Add more data centers.
  • Streamline the process for provisioning new agents.
  • Talkdesk helped us control costs overruns
  • Easier to access from anywhere.
  • Friendly interfaces.
Talkdesk seems to be much easier to use than Five9 even though Five9 is rated higher in Gartner's Magic Quadrant.
Talkdesk is well suited for medium to large organizations. For smaller organizations, it might be overkill so it would be less appropriate.

Talkdesk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10