Do not get locked into a long contract with Talkdesk
January 04, 2019
Do not get locked into a long contract with Talkdesk
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
It is being used by the support and Sales department. It is our replacement for desk phones and serves as a way for clients to contact us, as well as our sales team to reach out to others.
- Easy to implement
- The color scheme is pleasing to the eye
- It integrates well with Salesforce
- It drops calls
- It sometimes doesn't keep records of calls
- Support is rough
- The call bar functionality is unreliable
- It has served its purpose, though we have dragged it across the finish line multiple times
- We now do all high-priority calls from our personal phones or Google Voice since Talkdesk is unreliable
- We will not be returning to Talkdesk
We didn't go in depth + Google Voice does not have Salesforce integration or call logging in a way that we needed.