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Great solution for a contact center
December 22, 2018

Great solution for a contact center

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

The software is really user-friendly and easy to install and use. I love the ease of the reporting usage.
  • Easy to install.
  • Easy to monitor the agents.
  • Easy to use (I use it myself).
  • Also, it is regularly updated.
  • Actually, there is nothing more to be desired by the software.
  • Faster call resolution.
  • Better tracking of the incoming and outgoing calls.
  • Easy to use, which saves times on agent training.
Easier to use, but I was using an Avaya phone and not software.
Good as a softphone. Easy to use and understand, also the ad-hoc and live reporting is quite well - fast and detailed.

Talkdesk Feature Ratings

10.0
Agent dashboard
10
Warm transfer
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Historical reporting
10
Live reporting
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated